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Wednesday, March 16, 2011

Dear Thinkquest

Dear Thinkquest,
I appreciate the opportunity to enter your international competition with my students. My 7th grade students have defined a problem and begun working on their project.
I wonder how upset they will be with me if we are unable to actually enter their project in the competition because I am unable to actually enroll our team. The problem seems to lie in the fact that our school does have a Thinkquest Projects account, (for which I am the administrator). Our "signing authority" is our former principal, who not only no longer works at the school, but no longer retains her school email address. Although I requested changing the signing authority on February 3rd, that request is still "pending." My application to coach a team is also pending the approval of the incommunicado ex-principal.

Silly me. I thought I could easily get help for this easy-enough-to-explain problem (surely other people have had a principal leave and had to request a new signing authority) by using your contact links on the website. To date I have sent 5 requests, via your website as well as directly by email. I did receive a response to two of my emails saying that I should have a response within 48 hours. That was over a week ago.

And then yesterday I received this email from "support@thinkquest.com":

Dear ThinkQuest Coach,

We noticed you enrolled in the ThinkQuest International Competition 2011, but have not yet enrolled any teams.

Enrolling a team is easy! Just follow these steps:

  1. Log in to your ThinkQuest account.
  2. Click the "Competition" tab.
  3. Click the "Enroll a Team" button.
  4. You can come back and edit your team later if any information changes.

As a bonus, you will be entered in the Coach Sweepstakes when you enroll your first team. Each month, one lucky coach will receive an Apple® iPad™ 16GB.

For additional assistance with team enrollment, visit Online Help.

Kind regards,
Oracle Education Foundation


Um... thank you for your concern and offer of additional assistance? Really?


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